Draft for review. This page has not yet been approved by the owner or reviewed by a legal adviser, and is not yet in force. Highlighted notes mark details and decisions still to be confirmed.

Review and Report Rules

Last updated: 05/11/2026

Who can review

Only the host of a completed booking can review the supplier they booked, once per booking.
The supplier can reply to a review once.
Reviews and replies appear on the supplier's public profile once the supplier is verified.

What a review should be

An honest account of your own experience.
Free of phone numbers, email addresses, social media handles and other contact details. Contact details are hidden from public reviews.
Free of harassment, threats, hateful content and statements you know to be false.

How we moderate

An administrator can hide a review or reply that breaks these rules, and can restore it later. Reviews are hidden, not deleted, and every decision is recorded with a reason.
A report is a request for us to look. It is not proof of wrongdoing, and we do not treat it as such.

Reporting

Photographs on a supplier's profile can be reported from the photograph itself; see the Photo Rights page.